This Is The Least Reliable Streaming Service Of 2021 Customers Say
For the ACSI’s 2021 American Customer Satisfaction Telecommunications Study, researchers interviewed 37,907 streaming customers chosen at random, who were contacted via email between April 1, 2020, and March 29, 2021. Customers were asked to describe their experiences with major streaming services based on 15 different factors: quality of the mobile app, reliability of the mobile app, website satisfaction, ease of understanding bill, ease of using on-screen menus and programming guides, overall performance and reliability, call center satisfaction, quality of original programming, variety of TV shows by category, availability of TV shows’ previous seasons, number of movies, number of TV shows, variety of movies by category, availability of current season’s TV shows, and availability of new movie titles....